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Call: 01935 591115

Cantelo Lighting

Data & Privacy

The type of personal information we collect

We may currently collect and process the following information:

  • Identity Data includes first name, last name, preferred pronoun, date of birth, gender, username or similar identifier, title.
  • Contact Data includes billing address, delivery address, email address and telephone numbers, as well as details of any additional persons for whom copy correspondence is required.
  • Correspondence Data includes details of your correspondence with us.
  • Financial Data includes bank account, payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services (including the data obtained from cookies, web logs and other similar technologies that monitor the use of the site).
  • Marketing and Communications Preferences Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you enquire to us via completing an online form, phone call, email, or visit to our showroom. 
  • When you request a postal brochure or samples. 
  • When you use our website: information about you is recorded and stored. See the information about the use of cookies in our relevant policy.

We use the information you have given us for marketing and communication purposes, or to fulfil an order or provide a service you have requested.

We may share this information with organisations or individuals you have given us access to, such as third-party contractors for the fulfilment of order deliveries or installation of your lighting products.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to legally recognised exceptions.

How we store your personal information:

When you give us personal information, we take steps to ensure that it’s treated securely.

Customers can be reassured that any payment details are processed by a third-party payment processor, who specialises in the secure processing of credit/debit card transactions.

We maintain a SSL on our website(s) to ensure that data passed between the web server and browser remains private.

Unless mentioned, other non-sensitive details are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information that you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems through information being handled only on a ‘need-to-know’ basis.

Your data protection rights

You have the right to confidentiality under the UK General Data Protection Regulation and the Data Protection Act 2018 and the common law duty of confidence.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the address shown above.

Cantelo Lighting Ltd
Oxford Rd
Pen Mill Trading Estate
BA21 5HR 

Phone Number: 01935 591115